Online Reputation Management Is More Important Than Ever is a reputation management blog that is owned and operated by to provide readers with valuable content related to managing your online reputation. We are the leading online reputation management experts in the industry and provide users with the best reputation management services.

Contact Us

Get A FREE Online Reputation Analysis!

  • This field is for validation purposes and should be left unchanged.

Girl with review

What Is the Definition of Online Reputation?

Your online reputation defines who you are, what you stand for, and what values you contribute as an individual or business owner. Your online reputation is entirely subjective, too. When others find information about you in search results or online resources, they develop opinions about you.

These opinions can have powerful influences on behavior. A positive online reputation unlocks new opportunities. A negative public perception — caused by embarrassing information like mugshots or poor customer reviews — keeps you from achieving your personal and professional goals. This is why online reputation management is so important for businesses and individuals alike. Online reputation management services help you control your online reputation through content creation, social media management, review monitoring and more.

Free Analysis
Girl with review

Create a Robust, Visible, Positive Reputation in the Digital Environment

People use online resources like Google or other search engines daily to learn about the world around them, the people they meet and brands they’re interested in. The information collected in a Google search can have a powerful effect on perception.

What do search engine results say about you? What is your brand image? What customer feedback is shared publicly online?

If you’re concerned with how you or your brand is judged online, it’s time to learn about online reputation management services. Boost your brand’s reputation and stand out from the competition.

Let’s get started!
Girl with review

Why Is Your Online Reputation So Important?

Online reputation is defined as, “The consensus public opinion about an individual, business, or organization in the digital environment.” In simple terms, your reputation is what others think about you. Perceptions about a person or business are influenced by the quality and quantity of online information. When learning about others, people typically turn to the web for information, using Google or other popular search engines to locate the details they need to make decisions.

For small business owners, your business reputation gives you the momentum to grow. A solid reputation based on positive reviews, constructive online conversations, and a visible online presence is the key to success.

Individuals also benefit from a positive online reputation. If someone is looking for information about you — a loan officer, a school admissions clerk, or even someone you met on an online dating site — positive information could be the key that unlocks new opportunities. Most of us cannot afford to miss out on opportunities. ORM is an essential component of your online presence, not to mention your future.

Let Us Help

Why Online Reviews Can Make or Break Your Business

Business owners know that online reviews have transformed how customer interactions take place in the digital world. From the largest corporations to small businesses in your community, the customer journey often begins by reading reviews on third-party websites like TrustPilot, the Better Business Bureau, or dozens of other review sites. Yes, customers read online reviews before deciding whether or not to visit your establishment.

Positive Reviews

  • 92% of consumers are more likely to make a purchase after reading positive reviews of your business online.
  • On average, customers spend as much as 31% more at a business with favorable reviews.
  • Great reviews help you achieve higher rankings in Google results to the tune of 6.47% in organic local searches.

Negative Reviews

  • Only 13% of customers will do business with a company that has a 1- or 2-star rating on review sites.
  • 94% of consumers indicate that they will avoid a business entirely if that business has negative reviews.
  • Even one negative review can lead to a 22% loss of clients, while three or more could result in a nearly 60% drop.
Girl with review

What is Online Reputation Management?

Online reputation management is the a set of services and strategies that shape your brand’s image in the digital environment. ORM encompasses a wide range of tools, and as a digital marketing practice, this service has become indispensable for people and businesses around the world.

ORM professionals leverage the power of influencer marketing, sentiment analysis, and content creation to shape a positive image for individuals and business owners.

Let’s explore common ORM services and how they’re used by online reputation management companies to shape the digital narrative surrounding you or your brand.

Let Us Help

Online Reputation Management Services

Talented reputation management companies work with clients to handpick the services needed to achieve their goals. In the ORM field, one-size-fits-all solutions rarely work. For building your digital presence or creating a reputation protection strategy that defends your image, you need customizable ORM services.


Content Removal

Remove harmful content and information that has the potential to damage your reputation.


Review Management

Monitor and respond to customer feedback to maintain a positive online image.r


Reputation Monitoring

Keep track of online mentions and feedback to stay aware and address any issues promptly.


PPC Ad Management

Optimize your pay-per-click advertising campaigns to maximize ROI.


Google My Business Management

Optimize your Google listing to enhance visibility, engagement, and local search ranking.


SMM and Management

Strategically handle social media channels for optimal engagement and brand representation.


Search engine optimization (SEO)

Boost positive content visibility and suppress negative information in search results.


Local SEO for small businesses

Enhance online visibility and attract local customers through targeted optimization strategies.


Crisis Management

Navigate and mitigate reputation crises to minimize impact and restore brand credibility.


Public Relations

Shape brand perception and manage online reputation through strategic communication.



Establish visual identity to resonate with your target audience and stand out in the market.

Your 5-Step Online Reputation Management Strategy

When you’re ready to launch your first reputation management strategy, you’ll need to understand the process that top online reputation management companies swear by. There are five distinct phases to the ORM process, and it’s common to repeat the phases throughout your campaign. Here are the five phases to improve and manage your brand’s online reputation:


#1Online Reputation Analysis

Every reputation management campaign begins with a detailed analysis, exploring mentions, outdated or negative online content, and other factors influencing your digital presence. Armed with the results of this online research, reputation experts go to work, removing content or burying negative search results with proven strategies.


#2Web Property Development

Your online presence is built on results in online searches but also on the footprint you have created. ORM teams build an array of web properties, including personal or business websites, social media accounts, business listings, video profiles, and Wikipedia pages. As your campaign progresses, teams may add new web properties to your roster.


#3Content Creation

Once web properties are built and launched, they need content. Digital content is developed using search engine optimization (SEO) principles, helping the new content to be accurately indexed and categorized by search engines like Google. This also ensures great rankings for the content.Content developed for your ORM campaign may include executive biographies, blogs, news articles, interviews, social media posts, and white papers.


#4 Content Publishing

When content is developed, it is then published on a regular schedule. This publishing process puts information in front of the people who matter most: those searching for you on the web. As positive content is added to your web properties, visibility and brand awareness are enhanced.


#5 Content Promotion & PR

Together, content promotion and public relations (PR) supercharge your digital presence.

  • Paid media: Guest posts on high-ranking blogs and websites as well as social media ads or other advertising outlets
  • Earned media: Content on social media channels and news outlets designed to boost engagement
  • Owned media: The web properties under your direct control, including personal and business websites
Girl with review

ORM vs. Search Engine Optimization (SEO)

There are similarities between ORM vs. SEO, but there are also important differences.

  • ORM is about controlling the content that appears in your search results.
  • SEO is about promoting a specific website or page to the top of the search results.

The tactics you use and the way you measure success will differ for ORM vs. SEO.

While ORM covers all aspects of your reputation online, SEO refers specifically to your appearance in search engines. A good SEO strategy will boost your website to rank on the first page of Google, Bing, and other search platforms.

Let’s Get Started!
Girl with review

Protect Your Digital Image With Reputation Monitoring

Your reputation is always at risk. Negative reviews, search results, social comments, unflattering news coverage, even embarrassing information like mugshots and arrest records can erase what you’ve worked so hard to achieve.

What can you do to protect your reputation investment? The answer is reputation monitoring. Using powerful automated monitoring tools, ORM professionals scan online content for any negative sentiment that appears. This is a proactive approach, allowing them to respond to potential threats before they can cause harm.

Social media monitoring is an integral part of the monitoring process; when ORM professionals monitor social media for social mentions, they use strategies to monitor brand mentions and customer sentiments. Remember that only one negative review or comment can erode everything that you’ve worked for. With that in mind, it’s easy to see why monitoring your presence online is so valuable.

Reputation monitoring can reveal new strategies and solutions, protect you from reputation-damaging threats, and increase visibility and engagement online. Monitoring can be used by businesses as well as individuals, including celebrities, CEOs, and anyone who wants to reach their personal or professional goals.

Let Us Help!

Contact Online Reputation Today

Online Reputation is a leading ORM company. Offering a range of personalized services, our team of reputation consultants has worked with thousands of clients, helping them to build brand awareness, monitor their online reputations, and repair reputations damaged by negative information in search results.

To learn more about our digital reputation management services, including powerful social media management, review management, and monitoring solutions for individuals and business owners, contact our team for a free consultation.

Launched in 2003, has served as the leading internet resource for online reputation management information for nearly 20 years. The company is owned by NetReputation, an industry-leading provider of cutting-edge reputation management services headquartered in Sarasota, Florida. OnlineReputation is committed to provide individuals, business owners, and professionals in the online reputation management (ORM) field with up-to-date information.

(941) 787-3443

Get A FREE Online Reputation Analysis!

  • This field is for validation purposes and should be left unchanged.

Our Blog

View All Blog Posts
Online Reputation by Numbers

Reputation Management for Car Dealerships

Read More


What factors influence my online reputation?

In today’s highly-connected digital world, one of the first things people use to learn about others is to turn to Google or one of the other popular search engines. What those people find in search results influences your online reputation, or how you are perceived. Factors that can create a positive reputation – or damage a reputation – include:

  • Mentions on social media platforms like Twitter, Facebook, and LinkedIn
  • Positive or negative news articles
  • Images
  • Publicly-available records, including arrest reports, mugshots, and legal documents
  • Blog posts
  • Online reviews on Google or third-party review platforms

The factors that influence your online reputation include:

  • Blog posts Images and videos Mentions on social media platforms News articles and reports Online reviews Public records (arrest reports, mugshots, etc.)
  • Most people use Google or another popular search engine to perform research on individuals or businesses. Search results have a huge influence on your online reputation and how you’re perceived.
  • Search results containing positive information establish and build a positive online reputation. If search results have negative information, though, your reputation and trustworthiness can be damaged.

Search results containing positive information help to establish and build a positive online reputation. If those search results have negative information, your reputation can be damaged, often resulting in a loss of trust in you by others.

Online Reputation for Businesses

Creating a positive online reputation is important for individuals too, not just businesses. Your personal online reputation tells others who you are, what you stand for, and what values you live by. If someone were to search for you online, what information would they find? Positive mentions on social media or favorable news articles and blog posts build a great reputation, while negative search results like arrest records or mugshots can harm your ability to achieve your personal and professional goals.

Is an online reputation for individuals important?

Creating a positive online reputation is important for individuals too, not just businesses. Your personal online reputation tells others who you are, what you stand for, and what values you live by. If someone were to search for you online, what information would they find? Positive mentions on social media or favorable news articles and blog posts build a great reputation, while negative search results like arrest records or mugshots can harm your ability to achieve your personal and professional goals.

What is online reputation management?

Online reputation management (ORM) is the process of establishing, protecting, and repairing the public perception of a person or company in the digital environment. ORM professionals use a range of tools and strategies to position you in your best light. These strategies include:

  • Reputation analysis
  • Web property creation
  • Content creation
  • Public relations
  • Content promotion
  • Reputation monitoring

Together, online reputation management strategies can help you create trust between you and others while growing your personal or professional brand. They can even restore reputations damaged by negative information in online search results.

What are online reputation management services?

Online reputation management (ORM) services are those designed to help shape public perception of you or your business venture. These services work hand in hand with digital marketing practices and search engine optimization (SEO) to improve your visibility in search results, build brand awareness, and reinforce trust between you and others.

Reputation management services may include review management, content creation, reputation monitoring, reputation analysis, and content promotion. Every ORM service provider is different; the leading companies customize their approach to meet your specific needs and goals.

What is your online reputation?

An online reputation is a perception that others have of you as a result of your interactions with them online. It can be positive, negative, or neutral and can be based on your behavior on social media, in forums, or in other online communities. Your online reputation is important because it can influence how people perceive you and the opportunities they are willing to give you. It’s also important to protect your online reputation because if it’s damaged it can be hard to rebuild. There are a few things you can do to protect and improve your online reputation:

  • Be professional and respectful in your interactions with others online
  • Make sure your social media profiles are complete and accurate
  • Create positive content about yourself (articles, profile, & more)

How do I manage an online reputation?

Managing an online reputation can be difficult, but there are a few things that can help. First, it’s important to make sure that all of your online profiles are up-to-date and accurate. You should also use strong passwords and be careful about what you share online. It’s also a good idea to set up Google Alerts for your name so you can track any mentions of you online. If you do find negative content about you, don’t panic; instead, try to correct the information and/or contact the website owner to have the content removed.

Why is online reputation important?

Online reputation is important because it is one of the first things people will see when they search for you online. It can be a reflection of your personal or professional brand, and it can influence someone’s decision to work with you, do business with you, or even date you.

Having a positive online reputation means that people are more likely to find good information about you when they search, and it can help build trust. Conversely, having a negative online reputation can tarnish your image and damage your credibility. It can be difficult to rebuild a damaged online reputation, so it’s important to take steps to protect it from the start.

What is an online reputation manager?

An online reputation manager is a professional who helps individuals and businesses manage their online presence and protect their reputation. ORM professionals use a variety of tactics to improve or bury search engine results, remove negative content from the web, and/or build positive content about their clients. ORM is a fast-growing field, as more and more people and businesses rely on the internet to make or break their reputations. If you’re looking for a career in online reputation management, it’s important to be familiar with the latest techniques and tools used by professionals in this field.

Get a Free Reputation Analysis

To learn more about our digital reputation management services, including powerful social media management, review management, and monitoring solutions for individuals and business owners, contact our team for a free consultation.

Let’s get started!